Global MindsMarketing
13 · Online Reputation Management

Your reviews are your reputation.

We help you earn more genuine reviews, respond to every one with care, and catch problems before they grow.

Request a free proposal

A restaurant owner reading customer reviews on a tablet after lunch service
Why it matters

Before anyone calls, books or visits, they read your reviews. A steady flow of recent, positive reviews — and thoughtful replies to the critical ones — is one of the strongest signals you can send.

We set up compliant review requests, reply on your behalf in your voice, monitor mentions across platforms, and flag issues so you can fix them at the source.

What's included

Everything that comes included.

Every engagement is scoped to your goals — these are the building blocks we draw from.

  • Review generation

    Automated, policy-compliant requests after every visit or purchase.

  • Response management

    Timely, professional replies to every review in your voice.

  • Monitoring

    Alerts for new reviews and mentions across key platforms.

  • Negative review playbook

    A calm, consistent process for handling unhappy customers.

  • Listing accuracy

    Hours, photos and details kept correct everywhere.

  • Reputation reporting

    Rating trends, review volume and themes each month.

How it works

From first call to results.

A clear, four-step process with you in the loop at every stage.

01

Benchmark

Ratings, volume and sentiment across platforms.

02

Systemize

Review requests built into your workflow.

03

Respond

Every review answered promptly and personally.

04

Improve

Recurring themes shared so operations can improve.

FAQ

Online Reputation Management: common questions.

Serving Glendale and beyond

From our studio at 111 N Louis St, APT 413, Glendale CA 91206, we work with businesses in Glendale, Burbank, Pasadena, Los Angeles, La Crescenta-Montrose, Eagle Rock and across Los Angeles County — and remotely with brands anywhere in the U.S.

Can you remove bad reviews?

We can request removal of reviews that violate platform policies, but we never use fake reviews or gating. The durable fix is more genuine reviews and great responses.

Will replies sound like a robot?

No. We write each reply individually in your voice and escalate sensitive ones to you first.

Which platforms do you cover?

Google, Yelp, Facebook and the industry sites that matter for your business, such as Healthgrades or TripAdvisor.

Related services

Works well with.

A woman scrolling a social media feed on her phone at a kitchen counter in morning light

Social Media Marketing

Strategy, content calendars and daily community management across Instagram, TikTok, Facebook and LinkedIn.

A bakery owner checking a map on her phone behind the pastry counter

Local SEO & Google Business Profile

Google Business Profile management, local citations and location pages that bring nearby customers to your door.

Brand exploration on a designer's table: color swatches, type specimens and logo sketches

Brand Strategy & Identity

Positioning, naming, logos, visual identity and messaging that make you instantly recognizable.

Client stories

Trusted by local businesses

Small businesses and growing brands across Glendale, Burbank, Pasadena and Los Angeles.

Before Global Minds, Instagram was an afterthought for us. Four months later we have a calendar we actually stick to, and weekend tables are booked two weeks out.
Armen T.Owner, family restaurant · Glendale
They rebuilt our Google Business Profile and local pages. New-patient calls roughly doubled by spring, and the front desk noticed before I did.
Dr. Lena M.Dental practice owner · Burbank
In the first month they cut our wasted ad spend and told us plainly which campaigns to switch off. That kind of honesty is rare in this industry.
Daniel R.Founder, skincare brand · Pasadena
Our launch videos were shot, edited and live in under three weeks. The short-form cuts still outperform everything we used to make in-house.
Sona K.Owner, boutique fitness studio · Los Angeles
Clear monthly reports, no jargon, and a team that actually picks up the phone. I finally understand where my marketing budget goes.
Mike H.Real estate broker · La Crescenta
Karine took the time to understand our customers before suggesting anything. The new brand feels like us — just sharper and more confident.
Ani G.Co-owner, bakery & café · Glendale
Online Reputation Management

Ready to talk about reputation?

Tell us where you are and where you want to be. We'll come back within one business day with honest next steps — even if that isn't hiring us.

Request a free consultation747-308-6122